Refund policy
Thank you for shopping with LottaLoopsi. We value our customers and strive to provide quality products and excellent service.
Damaged or Defective Items
We only offer refunds or replacements for items that arrive damaged or defective.
To be eligible for a refund or replacement, you must contact us within 14 days of the delivery date.
To submit a claim, please email LottaLoopsi@usa.com with the following:
- Your order number
- A description of the issue
- Clear photos of the damaged or defective item
- Photos of the packaging, if applicable
Refund Approval
Once your claim is reviewed and approved, we will notify you by email. Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Non-Refundable Items
We do not accept returns or offer refunds for:
- Items that are not damaged or defective
- Orders reported after 14 days from delivery
- Products damaged due to misuse, improper handling, or normal wear and tear
- Change-of-mind purchases
- Incorrect sizes, colors, or styles selected by the customer at checkout
Return Shipping
In most cases, customers will not be required to return damaged items. If a return is required, instructions will be provided via email.
Contact Us
For questions regarding this Refund & Return Policy, please contact:
LottaLoopsi
Email: LottaLoopsi@usa.com
By purchasing from LottaLoopsi, you agree to the terms outlined in this Refund & Return Policy.